# Follow up on mail awaiting a reply

To see sent mails that have not been answered, expand **Category** in the left pane and click **Reply Awaited**. It lists the mails you sent with **Reply Await** turned on that have no reply yet. To see mails waiting to go out later, click **Scheduled Mail** in the same list.

## How to follow up on mail awaiting a reply

1. In the left pane, click **Category** to expand the list.
2. Click **Reply Awaited** to see sent mails that are still waiting for an answer.
3. Open a mail and follow it up, for example by sending a reminder.
4. Click **Scheduled Mail** to see mails queued for later delivery.

## When to use it

> Every Friday, Rohit in sales at acme.in opens Reply Awaited. It shows the five quotations customers have not answered this week, and he calls each of them before the weekend.

## Good to know

- Only mails sent with **Reply Await** turned on appear in **Reply Awaited**. Turn it on in Compose for one mail, or by default in **Settings › Default Settings**.
- **Scheduled Mail** is a view only: selecting, moving and deleting are not available from this list.
- Both are category views, not folders. The mails stay in Sent or in the scheduled queue.

Source: https://docs.xgenplus.com/mail/track-reply-awaited-mail/