# Track mails that need a reply

To track a mail you need an answer to, open Classic compose, click the settings icon (hover text **Advance settings**) and tick **Reply Awaited** before sending. The mail then appears in the **Reply Awaited** category in the left pane, so you can see which sent mails are still waiting for a response and follow up.

## How to track mails that need a reply

1. Click the arrow next to **Compose Mail**, turn on **Classic** and click **Compose Mail**.
2. Click the settings icon (hover text **Advance settings**).
3. Tick **Reply Awaited**.
4. Send the mail.
5. Open the **Reply Awaited** category in the left pane to follow up later.

## When to use it

> Sandeep, a purchase officer, sends a request for quotation to eight vendors with Reply Awaited ticked. A week later he opens Reply Awaited to see which vendors have not responded and chases them.

## Good to know

- Reply Awaited is in Classic compose. To switch, click the arrow next to **Compose Mail** and turn on **Classic**.
- You can turn it on by default in your mail settings.

Source: https://docs.xgenplus.com/mail/track-awaited-replies/