# Reply or reply all to a mail

To reply, open the mail and click the **Reply** arrow in the header; compose opens with the original mail quoted. Click the double arrow **ReplyAll** to answer the sender and everyone in To and Cc. On a mail you sent, Reply goes to the original recipients, which makes follow-ups easy.

## How to reply or reply all to a mail

1. Open the mail.
2. Click the **Reply** arrow to answer only the sender, or the double-arrow **ReplyAll** icon to include everyone in To and Cc.
3. Write your reply above the quoted mail and click **Send**.

## When to use it

> A candidate mails Anita in HR to confirm an interview. Anita clicks **Reply** to confirm the slot. Later, on a project thread, she uses **ReplyAll** so the whole team sees her update.

## Good to know

- Before using **ReplyAll**, expand the Cc list to check who will receive your answer.
- For a one-line answer, **Quick Reply** is faster.

## Common questions

**Why can't I reply to this mail?**

The sender may have stopped replies to this mail, your administrator may have switched off replying for your account, or the mail was shared with you without reply permission.

**Why is ReplyAll missing?**

ReplyAll is not offered on group mails sent to many people at once, and it is blocked when the sender restricted replies.


Source: https://docs.xgenplus.com/mail/reply-or-reply-all/