# Recall a sent mail

To recall a mail, open it in **Sent**, click **Recall Mail**, tick the recipients who have not read it yet and click **Recall**. XgenPlus deletes the mail from their mailboxes and logs the recall. It works only for recipients on your organisation's XgenPlus server who have not opened the mail.

## How to recall a sent mail

1. Open **Sent** and click the mail you want to take back.
2. Above the mail, click **Recall Mail**. A list titled **Recall this e-mail from** opens.
3. Tick the recipients to recall it from. Anyone who has already read the mail is greyed out.
4. Click **Recall**. The mail is deleted from their mailboxes and a **Recalled** icon appears next to it in Sent.

## When to use it

> Meera in HR sends the salary revision sheet to the whole team instead of only the managers. She opens the mail in Sent, recalls it from the colleagues who haven't opened it yet, and sends it again to the right list.

## Good to know

<div class="callout limit"><div><b>Recall works only on mail that hasn't been opened.</b> Once someone reads it, it stays in their mailbox. Recall also works only for recipients on your organisation's XgenPlus. For sensitive mail, also turn on <b>Undo send</b>.</div></div>

| Situation | Can you recall it? |
|---|---|
| Recipient in your organisation, not yet opened | Yes |
| Recipient already opened the mail | No, shown greyed out |
| Recipient outside your organisation | No |
| Mail already recalled once | No, the option is hidden |

## Common questions

**Can I recall a mail sent to Gmail or another outside address?**

No. Recall works only for recipients whose mailbox is on your organisation's XgenPlus server. For outside recipients, turn on **Undo send** so you get a few seconds to stop a mail after clicking Send.

**How do I see who a mail was recalled from?**

In **Sent**, click the **Recalled** icon next to the mail. It lists the addresses the mail was recalled from.

**Will the recipient know I recalled the mail?**

The mail is removed from their mailbox. If they had not opened it, they will not see it.


Source: https://docs.xgenplus.com/mail/recall-sent-mail/