# Move mail from another IMAP mail server

To move mail from any IMAP server, open **Settings › Import Mails** in XgenPlus. Under **Using IMAP**, enter the old **Email Address**, its **Password / App-Password**, the IMAP **Host Name** and **Port** (993 with **SSL Enabled** by default) and click **Start import**. The import runs in the background. Yahoo and Zoho accounts can sign in with their own buttons instead.

## How to move mail from another IMAP mail server

1. Get the old account's IMAP server name and port from its provider or IT team.
2. In XgenPlus, click your profile picture, then **Settings**, and open **Import Mails**.
3. Under **Using IMAP**, enter the **Email Address** and **Password / App-Password** of the old account.
4. Enter the **Host Name** and **Port**, keep **SSL Enabled** on if the server supports it, and click **Start import**.
5. Come back to **Import Mails** to see the progress, click **Refresh**, or **Cancel** if needed.

## When to use it

> Kavita's company on example.in ran its own mail server for years and is moving to XgenPlus. Before the old server is switched off, she enters its IMAP details in Import Mails, clicks Start import, and her old folders of mail are copied across in the background.

## Before you move

- Get the old account's IMAP server name and port from its provider or IT team.
- Make sure IMAP access is turned on for the old account.
- If the old account uses two-step login, create an app password there and use it instead of your main password.
- Keep the old server and account running until the import has finished.
- Check that your XgenPlus mailbox has enough space for the old mail. Imported mail counts towards your storage.
- If **Import Mails** or **Connector** is missing from Settings, your administrator has hidden it. Ask them to turn it on.

## Fields you need

| Field | What to enter | Default |
|---|---|---|
| **Email Address** | The full address of the old account. | |
| **Password / App-Password** | The old account's password or an app password. | |
| **SSL Enabled** | Keep on for a secure connection, if the old server supports it. | On |
| **Host Name** | The old server's IMAP address. | |
| **Port** | The old server's IMAP port. | 993 |

## While the import runs

- The import runs in the background. The time depends on the size of the mailbox and the limits of the old server, and can be up to 2 days. You can log out and carry on working.
- The **Import Mails** screen shows a progress percentage and the start time. Click **Refresh** to update it.
- Click **Cancel** on that screen to stop a running import.
- Your password is stored securely while the import runs and deleted when it has finished.

## Keep receiving mail sent to the old address

People may keep writing to your old address for a while. A **Connector** links the old account to XgenPlus and fetches its incoming mail for you.

1. Click your profile picture, then **Settings**, and open **Connector**.
2. On the **New** tab, enter the old account's **Email Address**, **Password**, **Incoming Mail Server** and port, and tick **SSL** if the server uses it.
3. Keep **Enabled** ticked, click **Verify**, and when the check passes click **Save**.
4. Open the **Active** tab to see the connector and its status.

Nothing you do in XgenPlus is synchronised back to the old account. To send from the old address too, fill in the outgoing (SMTP) details the same way. Use **Import Mails** to copy old mail once, and a Connector to keep new mail coming.

## After you move

- Tell your contacts your new address.
- Set up your signature in XgenPlus.
- Export your contacts from the old system as a CSV file and import them in XgenPlus Contacts. **Import Mails** copies mail only.
- Once the old account is closed, delete the connector on the **Active** tab.

## Good to know

- You can't import your own XgenPlus account into itself.
- When a whole organisation moves its domain, the administrator handles where new mail for the domain is delivered. Each person can still import their own old mail.

## Common questions

**Where do I find the IMAP server name?**

In your old provider's help pages or mail app settings, or from your old IT team.

**Can I import from Yahoo or Zoho without typing my password?**

Yes. Click **Yahoo** or **Zoho** under **Or import using OAuth2 Authentication** and sign in on the provider's own page.

**The import does not start. What should I check?**

Check the address, password and server details, and that IMAP access is turned on for the old account. If the old account uses two-step login, use an app password created there.


Source: https://docs.xgenplus.com/mail/migrate-from-imap-server/