# Know your mail folders

XgenPlus has built-in folders in the left pane, each with its unread count. **Inbox**, **Sent**, **Draft** and **Trash** work as usual. **Spam-Promo** holds spam and promotional mail, **Template** holds reusable mails, **Snoozed** holds mail until a time you choose, **Secure** needs a separate key to open, and **Storage** opens your cloud files.

## How to know your mail folders

1. Look at the folder list in the left pane.
2. Click a folder name to open it. The number next to it is the count of unread mails.
3. Click **More** to show folders that are hidden in a long list.
4. To make your own folders, click your profile picture and open **Folders**.

## When to use it

> On her first day at acme.in, Anita finds a mail she was expecting in Spam-Promo, a saved reply format in Template, and a reminder she snoozed earlier waiting in Snoozed.

## Options

| Folder | What it holds |
|---|---|
| **Inbox** | Mail you receive. |
| **Sent** | Copies of mail you send. |
| **Draft** | Mail you started but have not sent. |
| **Trash** | Deleted mail. Mail is emptied from Trash automatically after 30 days. |
| **Spam-Promo** | Spam and bulk or promotional mail. Mail is emptied from here automatically after 30 days. |
| **Template** | Mails saved as templates, to reuse as a starting point. |
| **Snoozed** | Mail you snoozed. It returns to view at the date and time you picked. |
| **Secure** | A protected folder that asks for your separate secure key. It shows how much secure space is left. |
| **Storage** | A link to your cloud storage for files. |

## Snoozed mail

When you snooze a mail from the reading pane, it leaves the Inbox and waits in **Snoozed** until the date and time you chose. Open it from **Snoozed** to snooze it again or to unsnooze it. In Snoozed, the read, unread and move actions are hidden.

## Good to know

- Your organisation may rename some folders, so the names you see can differ slightly.
- Category views such as **High Priority** or **Reply Awaited** are not folders. A mail stays in its folder and also appears in the matching category.
- Deleted mail is not gone for good. Mail removed from Trash or Spam-Promo can be recovered from **Archive of Deleted Emails** within your domain's retention period, 7 days by default.

Source: https://docs.xgenplus.com/mail/mail-folders/