# Set default tracking for every mail you send

To set sending defaults, open **Settings › Default Settings**. Turn on **Delivery Report**, **Reply Await** or **Read Receipt** to use them on every new mail. Use **Save to Folder** to choose where sent copies go, such as Sent or Secure, and **Show Mail Confirmation after sending email** for a confirmation after each send. Changes save straight away.

## How to set default tracking for every mail you send

1. Click your profile picture, then **Settings**, and open **Default Settings**.
2. Turn on **Delivery Report**, **Reply Await** or **Read Receipt** as you need.
3. Turn on **Save to Folder** and choose the folder for copies of sent mail.
4. Turn on **Show Mail Confirmation after sending email** if you want a confirmation each time.

## When to use it

> Ravi in collections at acme.in sends payment reminders all day. He turns on **Reply Await** by default, so every reminder that gets no answer shows up under Reply Awaited for a follow-up call.

## Options

| Option | What it does |
|---|---|
| **Delivery Report** | Asks for confirmation that each mail was delivered. Available only if your organisation allows it. |
| **Reply Await** | Tracks sent mail until someone replies. Unanswered mail shows under **Reply Awaited** in Category. |
| **Read Receipt** | Asks recipients to confirm they have read the mail. |
| **Save to Folder** | Saves copies of sent mail in Sent, in the protected **Secure** folder, or in one of your own folders. Turn it off to keep no copy. |
| **Show Mail Confirmation after sending email** | Shows a confirmation once a mail has been sent. |

## Good to know

- Saving sent copies in **Secure** keeps them behind your secure key, which suits confidential work.
- A read receipt is a request. The recipient's mail app may not send one back.

## Common questions

**Why is Delivery Report greyed out?**

Your organisation has not turned on delivery reports. Ask your administrator.

**Can I still change these options for one mail?**

Yes. These are only the starting values for new mail. Change them in Compose for a single mail.


Source: https://docs.xgenplus.com/mail/default-sending-options/