# Find a mail you can't see

To find a missing mail, type the sender's name or a word from the subject in the search box at the top and press Enter. If it is not found, open **Trash** and **Spam-Promo**. Mail deleted from Trash can still be brought back from **Archive of Deleted Emails** within your domain's retention period, 7 days by default.

## How to find a mail you can't see

1. Type the sender, subject or a word you remember in the search box and press Enter.
2. Use the filter icon beside the search box for Advanced Search by date or folder.
3. Open **Trash** and **Spam-Promo** and look there.
4. Check your own folders and **Snoozed**, as a rule or a snooze may have moved it.
5. If you deleted it from Trash, choose **Archive of Deleted Emails** from the filter icon and restore it.

## When to use it

> Sunil cannot find last week's travel booking. Search for "booking" shows nothing in Inbox, so he opens Trash, finds that he deleted it by mistake and moves it back.

## Where to look

| You are looking for | Look in |
|---|---|
| A mail you received | Search box, then **Inbox** and your own folders |
| A mail you sent | **Sent** |
| A mail you were writing | **Draft** |
| A mail you deleted | **Trash**, then **Archive of Deleted Emails** |
| A mail that looks like spam | **Spam-Promo** and **Quarantine Mail** |
| A mail you snoozed | **Snoozed** |

## Good to know

- Search starts showing matches after three letters.
- Mail in Trash and Spam-Promo is emptied automatically after 30 days.
- Restored mail goes to Trash first. Move it to another folder, or it will be removed again.

## Common questions

**Where is the mail I sent?**

In the **Sent** folder in the left pane. Open it and the newest mail is at the top.

**Where is a mail I was writing?**

In the **Draft** folder. XgenPlus saves your mail there while you write.

**Can I get back a mail I deleted last month?**

Only within your domain's retention period, 7 days by default. The Mail Rescue Plus Pack gives a longer recovery period.


Source: https://docs.xgenplus.com/mail/cant-find-a-mail/