# Create a contact group

To create a group, open **Contacts**, type a name in the **Group Name** box and click **Add**. The group appears under **List Of Groups**. Add contacts to it from the contact form or by copying them from another group. Names can be up to 20 characters. Every address book also has a built-in **GENERAL** group.

## How to create a contact group

1. Open **Contacts** from the top bar.
2. Type a name in the **Group Name** box and click **Add**.
3. Click the group under **List Of Groups** to see its members.
4. Use the pencil icon to rename the group or the bin icon to delete it.

## When to use it

> Anita in HR at acme.in creates NEW-JOINERS-2026, PANEL-INTERVIEWERS and CAMPUS-TPO, so she can reach each audience in one click.

## Good to know

- Group names are saved in capital letters. They can use letters in any language, numbers, hyphens and underscores.
- A contact can be in several groups.
- Deleting a group that has contacts warns you how many contacts it will delete.
- **GENERAL** cannot be renamed or deleted. The names INVALID and UNSUBSCRIBE are reserved.
- Each group shows how many contacts it has.

## Common questions

**Why does it say the group name is already in use by domain?**

Your organisation already has a group with that name. Choose a different name.


Source: https://docs.xgenplus.com/contacts/create-a-contact-group/