# Supervise all assigned conversations

To supervise, sign in as the Assignment User and choose **Assignments** from your profile menu. You see conversations across all your agent groups. Use **Select Assign To** to assign a conversation to one agent, to everyone in a group or to all agents. You can also set notes and tags, reply and close conversations.

## How to supervise all assigned conversations

1. Sign in as the Assignment User and choose **Assignments** from your profile menu.
2. Set **Filter By** (date, assigned-from agent, status or tag) and click **Apply Filter**.
3. Use **Select Assign To** to give a conversation to an agent, **All in above group** or **Assigned to all**.
4. Use **Set Notes**, **Set Tags**, reply or close as needed.

## When to use it

> At the end of the day, Meera, support head at acme.in, reviews every open conversation of the L1 group and reassigns two that have waited too long.

## Filters

| Option | What it does |
|---|---|
| Mail from | Shows mail from a chosen date. |
| **Assigned From** | Shows mail assigned by a particular agent. |
| Status | **All**, **Open**, **Closed**, **Replied** or **Sent**. |
| Tag | Shows mail with a tag. |
| **Apply Filter** | Applies your choices. |

## The conversation list

| Column or action | What it does |
|---|---|
| **From**, **Date**, **Subject**, **Account** | The mail and the shared address it came to. |
| **Select Assign To** | An agent, **All in above group** or **Assigned to all**. |
| View | Opens the mail. |
| Read / unread | Marks the mail. |
| Actions | Closes the mail or takes other actions on it. |
| History | Shows every action taken on the mail. |
| Interactions | Shows the linked mails of the conversation. |
| **Set Notes** | Adds an internal note. Notes are kept in the history. |
| **Set Tags** | Adds a tag, or a predefined tag, to the mail. |

## Good to know

- Mail reaches this console through your "Assign to group" rules, and your domain administrator must set your **User Type** to **Assignment User** with XgenAir enabled for the domain.
- If no agent groups exist yet, you see "No Group(s) Found". Create a group from a routing rule first.
- The **Reports** tab next to **Assignments** shows how each agent is doing.

## Common questions

**Who can see the assignment console?**

Only users whose type is **Assignment User**. Agents see their own assignments inbox instead.

**How do I give a conversation to everyone in a group?**

In **Select Assign To**, choose **All in above group** or **Assigned to all**.


Source: https://docs.xgenplus.com/assignments/supervise-all-conversations/