# Reply with a suggested reply

To reply, open the conversation in **Assignments** and click **Reply**. Choose the shared address under **Reply From**. Click **Choose Suggested Reply** to insert a ready-made answer, then edit it. Choose what to include under **Replied With**. Click **Send**, or **Send & Close** to reply and close the conversation together.

## How to reply with a suggested reply

1. Open the conversation in **Assignments** and click **Reply**.
2. Check the address in **Reply From**.
3. Click **Choose Suggested Reply** and pick a reply, then edit the text.
4. Choose **Original Message**, **Attachment(s)** or **Signature** under **Replied With**.
5. Click **Send**, or **Send & Close**.

## When to use it

> Rohit gets yet another password reset request. He inserts the standard "Password reset steps" reply, adds the customer's name and clicks Send & Close.

## Options

| Option | What it does |
|---|---|
| **Reply From** | The address the customer sees, usually the shared mailbox. |
| **Choose Suggested Reply** | Inserts a ready-made reply. |
| **Replied With** | Include the **Original Message**, **Attachment(s)** or your **Signature**. |
| **Show CC BCC** | Adds Cc and Bcc fields. |
| Add attachment | Attach up to 9 files. |
| **Send & Close** | Sends the reply and closes the conversation. |

## Good to know

- Your draft is saved automatically while you write.
- Replies are recorded in the conversation's history and counted in agent reports.

## Common questions

**Where do suggested replies come from?**

They are shared for your whole domain, so every agent uses the same wording. The list is built in and fixed, so it is not edited by your administrator or by you.


Source: https://docs.xgenplus.com/assignments/reply-with-suggested-replies/