# Close or re-open a conversation

To close a conversation, open **Assignments**, tick one or more conversations, expand **Actions** and click **Close**, then confirm. The conversation and its thread are marked closed. To bring one back, filter by **Closed**, tick it and click **Open** under **Actions**. You can also close while replying with **Send & Close**.

## How to close or re-open a conversation

1. Open **Assignments** from your profile menu.
2. Tick the conversations.
3. Expand **Actions** and click **Close**, or **Open** to re-open.
4. Confirm.

## When to use it

> The customer confirms that his refund has arrived, so Rohit closes the conversation and it leaves his open queue.

## Good to know

- Closed conversations cannot be assigned to another agent until they are re-opened.
- Closed and open counts appear in the agent reports your supervisor sees.

Source: https://docs.xgenplus.com/assignments/close-or-reopen/