# Assign a conversation to another agent

To assign conversations, open **Assignments**, tick the conversations and expand **Actions**. Choose the agent in **Assign To** and confirm. The conversations move to that agent's queue. When you re-assign, XgenPlus shows a summary of the selected mails before you click **OK Re-Assign Mail**. Closed conversations cannot be assigned.

## How to assign a conversation to another agent

1. Open **Assignments** from your profile menu.
2. Tick the conversations to assign, or tick the box at the top to select all.
3. Expand **Actions** and choose the agent in **Assign To**.
4. Confirm when XgenPlus asks whether to assign the selected conversations.

## When to use it

> Meera answers first-level queries at support@acme.in. A customer asks about a disputed invoice, so she assigns the conversation to the billing specialist in her group.

## Good to know

- The **Assign To** list shows the agents in the shared mailbox's agent group.
- Every assignment is recorded in the conversation's history.

## Common questions

**Why can't I assign a conversation?**

It is closed. Re-open it first, then assign it.


Source: https://docs.xgenplus.com/assignments/assign-a-conversation/