# Check agent performance

To see agent performance, sign in as the Assignment User, open **Assignments** and click the **Reports** tab. Choose the date, the agents or group and the period, then click **Search**. The report shows each agent's assignments, notes, replied, closed, open, pending work, tagged and total counts. Click an agent to see the detail.

## How to check agent performance

1. Sign in as the Assignment User and open **Assignments**.
2. Click the **Reports** tab.
3. Choose the **Mail from** date, the agents or group, and the period (**Today**, **Yesterday** or **Month**).
4. Click **Search**.
5. Click an agent's name to see their conversations.

## When to use it

> A BPO supervisor in Pune compares each agent's replied and pending counts for the day and moves work from the busiest agent to the quietest.

## Options

| Option | What it does |
|---|---|
| Mail from | The date the report starts from. |
| Report for agent(s) | **All Agents**, **All in above group** for a group, or one agent. |
| Period | **Today**, **Yesterday** or **Month**. |
| **Search** | Runs the report. |

## Report columns

| Column | Counts |
|---|---|
| Assignments | Conversations assigned to the agent. |
| Notes | Notes the agent added. |
| Replied | Conversations the agent replied to. |
| Closed | Conversations the agent closed. |
| Open | Conversations still open. |
| Pending Work | Conversations waiting for the agent. |
| Tagged | Conversations the agent tagged. |
| Total | All of the agent's conversations. |
| Maximum Emails from | Where most of the agent's mail came from. |

## Good to know

- Only the Assignment User sees the **Reports** tab.

Source: https://docs.xgenplus.com/assignments/agent-performance-reports/