# Add a shout box message

To show a message to all users, open the admin console, go to Manage Domain(s), expand your domain and click Shout Box. Choose a Type, write the Message, pick Black or Red, and click Announce. Users in your domain see the message at the top of their inbox until you disable it.

## How to add a shout box message

1. Open **Manage Domain(s)**, expand your domain and click **Shout Box**.
2. Choose the **Type**, which can be **Alert**, **Notice** or **News**.
3. Type the **Message**, and pick **Black** or **Red** under **Display in**.
4. Click **Announce**.

## Fields

| Field | What it does |
|---|---|
| **Type** | **Alert**, **Notice**, **News** or **Notification**. The first three show in the inbox. **Notification** sends the message as a notification on the app. |
| **Message** | The text to show. It cannot be empty. |
| **Display in** | **Black** or **Red**: the colour of the message in the inbox. Shown for Alert, Notice and News. |
| **Disabled** | **Yes / No**. Appears when a message already exists. **Yes** hides the message from users. |
| **Send Notification on App** | **Yes / No**. Appears for **Notice**. **Yes** also sends the notice as a notification on the app. |
| **Announce** | Saves and publishes the message. |

On screen, a note under the box says the message is shown automatically while the user is watching the inbox.

## Example

> Rohit announces on Friday: "The mail server will be updated tonight at 11 PM. Please save your drafts." He sets **Type** to **Notice**, **Display in** to **Red** and clicks **Announce**. On Monday he opens **Shout Box**, sets **Disabled** to **Yes** and clicks **Announce** to remove it.

## Good to know

- A message you save replaces the one before it for your domain.
- The message is limited to plain text. Symbols, quotes and tags are removed or refused.
- Only your own domain is affected.

## Common questions

**How do I take a message down?**

Open **Shout Box**, switch **Disabled** to **Yes** and click **Announce** again. The **Disabled** switch appears once a message has been saved.

**Why are some characters removed as I type?**

The message box removes special characters such as quotes, brackets and symbols, and the page refuses % & ' and double quotes. Use plain words, numbers, spaces and full stops.


Source: https://docs.xgenplus.com/admin/shout-box/