# Report on user services, logins and traffic

To run a domain report, open Admin console › Manage Domain(s) › your domain › Service Report and pick a tab. Service lists the services and limits each user has, Login finds active or dormant accounts, Traffic shows hourly mail volume, Attendance lists check-ins and AI Services shows AI assistant use. Set the filters and click Search.

## How to report on user services, logins and traffic

1. Open **Manage Domain(s)**, expand your domain and click **Service Report**.
2. Click the tab you need: **Service**, **Login**, **Traffic**, **Attendance** or **AI Services**.
3. Set the filters on that tab, such as an email address, a date or the fields to show.
4. Click **Search** to see the results on screen.
5. Where offered, click **Download Report** to get the full list as a file.

## Service tab: who has which service

Tick the fields you want as columns, then click **Search**. Each user gets **Y**, **N** or **-** for each field.

| Option | What it does | Default |
|---|---|---|
| Field checkboxes | Services, rights and limits to show as columns. See the list below. | none ticked |
| **Email Address Starts with** | Shows users whose address starts with this text. | all users |
| **Search** | Runs the report on screen. Tick at least one field first. | |
| **Select All** | Ticks every field. | |
| **Reset** | Clears the email filter and every tick. | |
| **Enabled** / **Disabled** / **Both** | Shows only users who have the ticked field switched on, only those who have it off, or everyone. **Enabled** and **Disabled** work with exactly one field ticked. | Both |
| **Download Report** | Appears after a search. Downloads the report as a file. | |

The fields you can tick:

- Services: **SMTP-IN**, **SMTP-OUT**, **POP**, **IMAP**, **HTTP**, **ANTI-VIRUS**, **CHAT**, **NULL-ACCOUNT**.
- Account: **Deactivate if inactive for(Days)**, **Activate account**, **User Expiry Date**, **Disable Settings**, **Rights Permission**, **Allowed Host IP range**.
- Address books and forwarding: **Show Global Address Book**, **Show Admin Address Book**, **Allow sending mails only to Global and Admin AddressBook address**, **Allow sending mails only to another domain names**, **AllowAdvance Forwarding**.
- Mail features: **Enable automatic signature**, **Enable multiple email address**, **Hide Attachment**, **Rules to be allowed**.
- Copies and attachments: **Receive BCC of all Incoming mail to E-mail address**, **Send BCC of all Outgoing mail to E-mail address**, **Dis-allowed attachment file type**, the BCC address used when a blocked attachment is sent, **Save Copy**, **Incoming / Outgoing Mails Bcc Applicable**.
- Limits: **No. of Incoming Mails per Day**, **No. of Outgoing Mails per Day**, **Total data MB per Day**, **Number of Personal Folders**, **No Of Contact in AddressBook**, **Space Allowed**, **Max Attachment Size**, **Max Outgoing-Mail Recipient(s)**, **Quota Limit Exceed in Percentage**.
- Any extra user fields your organisation has added to the domain also appear as ticks.

For limits, 0 means unlimited. For **Hide Attachment**, 0 means disabled, 1 means internal and 2 means external.

Without an email filter, the screen shows the first 10 users. The downloaded file has every matching user.

## Login tab: active and dormant accounts

| Option | What it does | Default |
|---|---|---|
| **Email Address** | Limit to one user or a group of addresses that start with this text. | all users |
| **Login** (**Yes** / **No**) | **Yes** lists users who signed in on or after the date. **No** lists users who last signed in before the date, or never signed in. | Yes |
| **From Date** | The date to compare against. You cannot pick a future date. | today |
| **Search** | Shows **Email Address** and **Last Login Date** for each match. | |

## Traffic tab: hourly mail volume

| Option | What it does | Default |
|---|---|---|
| Date | The day to report on. You cannot pick a future date. | today |
| Delayed mails checkbox with a seconds box | Lists mails that took longer than this many seconds to deliver. Enter the seconds before you search. | off |
| **Search** | Shows the report. | |

Without the delayed-mails option, you get one row per hour with the number of mails, the average size, the average delivery time and a delivery report. With it, each row shows sender, recipient, time, received and sending dates, retries, status, reason, delivery report and mail size.

## Attendance tab: check-in and check-out

| Option | What it does | Default |
|---|---|---|
| **Email Address** | One or more addresses, separated by commas. Leave empty for everyone. Each address must exist in your domain. | everyone |
| **From Date** / **To Date** | The date range. The start date cannot be after the end date. | today |
| Designation | Pick one or more designations to show only those staff. | all |
| With location address | Adds the check-in and check-out addresses. | on |
| **Search** / **Reset** | Run the report or clear the form. | |
| **Download Report** | Downloads the list as a file. | |
| Monthly email (tick box, addresses, **Save**) | Sends the whole month's attendance data to the addresses you enter on the 1st of every next month. Untick and save to stop. | off |

The results show the start and end date, time, address and address type for each user. On screen, the list is limited to a set number of rows; use **Download Report** for the full list.

## AI Services tab: AI assistant use

| Option | What it does | Default |
|---|---|---|
| **Email Address** | Show one user. | all users |
| **From Date** / **To Date** | The date range. | today |
| **AI From** | The AI feature that was used. | All |
| **Origin** | Where the request came from. | All |
| **Search** | Shows serial number, email address, origin, date and AI feature. | |

## Example

> Before the annual security audit, Meera at acme.in opens the Service tab, ticks **IMAP** and **POP**, sets **Enabled** and clicks **Search** with only **IMAP** ticked to list every mailbox with IMAP on. Then on the Login tab she sets **Login** to **No** with a date 90 days back and gets the list of dormant accounts to review with Rohit in HR.

## Good to know

- You can only run these reports for your own domain, unless a server administrator has allowed you to manage other domains.
- The Service tab needs at least one field ticked. If you pick **Enabled** or **Disabled** with two or more fields ticked, the console asks you to tick only one.
- The Login tab lists only active mailboxes.

## Common questions

**Why is my Traffic tab empty?**

The Traffic tab shows data only when traffic reporting is set up on your XgenPlus server. Ask your server administrator if it stays empty.

**Why does the Attendance tab show nothing?**

It lists check-ins and check-outs made by your staff. It stays empty if nobody in your domain uses attendance check-in.


Source: https://docs.xgenplus.com/admin/services-report/