# Warn users before a service expires

To warn users before a service expires, open Manage Domain(s), expand your domain and click Policy. In the Service(s) Expiration / Deactivation Policy box, switch on the alert mail and pick how many days before expiry, optionally add reminder mails, and choose whether to block the service. Click Save.

## How to warn users before a service expires

1. Open **Manage Domain(s)**, expand your domain and click **Policy**.
2. In **Service(s) Expiration / Deactivation Policy**, switch **Send Alert Email before** to **Yes** and pick the number of days.
3. Optionally switch **Send Reminder Email before** to **Yes** and pick a smaller number of days.
4. Optionally switch **Block the Service and Send Email** to **Yes**.
5. Click **Save** at the bottom of the page.

## Fields

| Field | What it does |
|---|---|
| **Send Alert Email before** | **Yes** sends an alert mail the chosen number of days before the service expires. Pick 1 to 31 days. |
| **Send Reminder Email before** | **Yes** sends reminder mails starting the chosen number of days before expiry and continuing until the expiry date. Pick 1 to 31 days. |
| **Block the Service and Send Email** | **Yes** blocks the service when it expires and sends a mail about it. The block is applied on the expiry date. |

## Example

> Meera sets the alert to 15 days and the reminder to 7 days. For `acme.in` the first alert goes out about two weeks ahead, and reminders follow in the last week.

## Good to know

- Service expiry is enforced. When a service passes its expiry date, XgenPlus blocks it if **Block the Service and Send Email** is **Yes**, so renew before the date.
- The day pickers are active only while their switch is **Yes**.
- The alert days must be greater than the reminder days. If you pick a combination that does not fit, the page shows a message and does not save.

## Common questions

**Why does the page say the alert days must be greater than the reminder days?**

The alert mail goes out first, then reminders follow closer to expiry. So the alert must be set to more days before expiry than the reminder. The page refuses a combination that does not fit.


Source: https://docs.xgenplus.com/admin/service-expiry-alerts/