# Admin roles explained

XgenPlus admin roles are set in the User Type field of Add User or Edit User. A Domain Administrator runs the whole domain, a Billing Administrator sees reports and the Service Report, a Support Administrator manages users only, a Group Administrator manages groups only, and an Assignment User supervises an XgenAir shared inbox.

## How to admin roles explained

1. Go to **Manage Domain(s)** › your domain › **Manage Users** and open the person's mailbox, or choose **Add User** for a new one.
2. In **User Type**, choose the role.
3. Click the save button of the form to apply it.

## The roles and what their menu shows

| Role | Menu in the admin console | Typical person |
|---|---|---|
| **Domain Administrator** | Everything for one domain: **Backup & Archival**, **Reports** (**Domain Statistics**, **Graphical Report**, **Intrusion Detection**) and **Manage Domain(s)** with users, groups, bulk tools, **Policy**, **Alert/Notice**, resources and more. | The IT head or mail admin. |
| **Billing Administrator** | **Reports** with **Reports** and **Add-On Services**, and **Service Report** under the domain. The pencil next to the domain name opens **Edit Domain**. Opens the console from **Report** in webmail. | Someone in finance or procurement. |
| **Support Administrator** | Only **Manage Users** under the domain. | A helpdesk or IT support executive. |
| **Group Administrator** | Only **Manage Groups** under the domain. | A department coordinator. |
| **Assignment User** | Not the admin console. Supervises a shared inbox from the **Assignments** item in webmail. The option appears in **User Type** only when XgenAir is on for the domain. | A support or customer-care team lead. |

Anyone who is not given a role keeps the plain **User** type.

## Example

> At acme.in, Meera is the Domain Administrator. She makes Rohit from the helpdesk a Support Administrator for password resets, gives Anita in accounts the Billing Administrator role, and makes the customer-care lead an Assignment User for `support@acme.in`.

## Good to know

- There is no separate page for creating admins. You pick the role in **User Type** on the person's own mailbox.
- A Support Administrator sees only the plain **User** type in the list, so a Domain Administrator is the one who hands out roles.
- Review who holds admin roles from time to time and set people back to **User** when they no longer need the role.
- The role name and the last sign-in details of the person using the console show under their email at the top right.

## Common questions

**Is an admin also a normal mailbox?**

Yes. Every admin role belongs to an ordinary mailbox, so the person keeps sending and receiving mail as usual and reaches the console from the profile menu in webmail.

**Can one admin manage several domains?**

A domain administrator can be given access to other domains. Use **Add Other Domain Admin** in the domain's settings, as described in the related page.


Source: https://docs.xgenplus.com/admin/admin-roles/